Disney's All-Star Resort features three themes: Disney's All-Star Sports Resort, Disney's All-Star Music Resort, and Disney's All-Star Movies Resort. In total, Disney's All-Star Resort has almost 6,000 rooms, making it the 5th largest resort in the country. Disney's All-Star Resort is classified as a "value" resort, so it offers "affordable comfort and convenience for families on the go," according to the Walt Disney World website. Disney's All-Star Resort, which is part of the Walt Disney World Resort, falls under the Disney Parks and Resorts branch of the Walt Disney Company.


The Walt Disney Company Mission Statement
The Walt Disney Company's objective is to be one of the world's leading producers and providers of entertainment and information, using its portfolio of brands to differentiate its content, services, and consumer products.

What does a Disney Front Desk Agent do?

• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction 
• Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast 
• Strong computer skills and knowledge is required 
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity 
• Ability to reflect a professional image while maintaining guest privacy
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures 
• Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
  

What qualifications must you have to participate in the Disney College Program?

1. Be Enrolled as a Full-Time or Part-Time Student and Taking Classes
Students must be currently enrolled and taking classes in an accredited college or university in the United States and have completed at least one semester.

• Students who have not yet graduated from high school but have dual enrollment with a college are not eligible to apply.
• Those who have taken college courses, but are currently taking "time off" from school are not eligible to apply.
• College freshmen may apply during their first semester of school to participate during their second semester. The Disney College Program cannot serve as your first semester of school.
• College seniors may apply for the program and participate immediately after graduation, but must be enrolled in school at the time of their interview. Seniors graduating in April are eligible to apply for either the Fall Advantage or Fall programs.
• Graduate students may apply. However, it is important to note that this program and its educational components, are designed for undergraduates.

2. Meet Any School Requirements for Participation
Students also must meet any additional criteria their school requires for participation in our program. This may include G.P.A., grade level, and number of credit hours earned. Schools will be contacted to verify eligibility.

3. Be at Least 18 Years of Age by the Time the Program Begins
All participants must be at least 18 years of age by their arrival date.

4. Possess Unrestricted Work Authorization
Participation in this program also requires unrestricted work authorization.

Benefits and Opportunities
Disney College Program participants have the opportunity to live in one of four apartment complexes with anywhere from 1-7 roommates. These apartment complexes offer basic amenities and are close to Walt Disney World property to make it convenient for participants to get to and from work.
College Program participants also receive the same benefits as regular Cast Members, in terms of Disney discounts. Cast Members receive a 20% discount on merchandise, free park admission, and various discounts on food and beverage. 
Cast Members on the College Program also have the opportunity to take advantage of Behind-the-Scenes tours, networking opportunities, and seminars, depending on your work location and internship term. 

Achievements
During my time on the Disney College Program, I have learned guest service skills, the ability to think on my feet, and the operation of Lilo, Disney's resort reservation system. I have also been awarded a Four Keys Fanatic card for courtesy, which acknowledges Cast Members who go above and beyond on the line of duty. I was also runner trained, which means that, in addition to working the front desk, I am also able to serve as the resort dispatch facilitator, in which I deliver items to rooms and help people who have been locked out of their rooms.


If you are interested in participating in the Disney College Program, please feel free to go to the DisneyJobs.com website for more information.